Privacy Policy

Who We Are

TwistTeams is the offshore staffing arm of the Twist Group — an Australian-founded organisation with a development centre in Clark, Philippines, operating since 2007. We operate through three legal entities: TwistResources, Inc. (Philippines), ToolTwist Ltd (Hong Kong), and ToolTwist PTE. LTD. (Singapore).

This policy explains how we handle personal data collected through our website at twistteams.com and through our client engagement process. For privacy enquiries, contact us at information@twistteams.com.

Data We Collect

We collect three categories of information:

• Contact information — your name, email address, company name, and any message you submit through our contact or enquiry forms.
• Scheduling data — appointment details processed through Google Calendar when you book a consultation with our team.
• Usage analytics — anonymised page-view and performance data collected through Vercel Analytics and Speed Insights. This data does not include personally identifiable information and is not used to build advertising profiles.

How We Use Your Data

We use the information we collect to:

• Respond to your enquiries and provide the services you request.
• Schedule and manage consultations with our directors and advisors.
• Improve the performance and usability of our website.
• Meet our legal and regulatory obligations.

Our legal basis for processing is legitimate business interest and contractual necessity. We do not use your data for automated decision-making or profiling.

Data Sharing

We do not sell personal data. We share information only with the third-party service providers necessary to operate our business:

• Vercel — website hosting and analytics.
• Google — appointment scheduling via Google Calendar.
• Google Cloud Platform and Amazon Web Services — cloud infrastructure.

Each provider is contractually bound to handle data in accordance with applicable privacy laws.

International Processing

Because TwistTeams operates across the Philippines, Hong Kong, and Singapore, your data may be processed in any of these jurisdictions. We apply appropriate safeguards in all cases, consistent with the requirements of applicable data protection laws.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described above or to comply with legal obligations. When data is no longer needed, it is securely deleted or anonymised.

Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or export personal data we hold about you. To exercise any of these rights, email information@twistteams.com. We will respond within the timeframe required by applicable law.

Changes to This Policy

We may update this policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of the site after changes are posted constitutes acceptance of the revised policy.