Product Support Specialist
A Product Support Specialist provides front-line assistance to users — triaging incoming tickets, resolving common issues and documenting workarounds. They keep response times low and customer satisfaction high while feeding product feedback back to the team.
Every TwistTeams hire is recruited to your exact requirements and fully managed from our office in Clark, Philippines, with recruitment, HR and payroll, office space, equipment and IT support all included in one monthly cost.
Indicative monthly cost
What does a Product Support Specialist cost offshore?
All-in monthly. Recruitment, HR & payroll, office and IT included.
A$5,620 Australia onshore
Save 71%
A$7,200 Australia onshore
Save 71%
A$9,500 Australia onshore
Save 71%
Figures in AUD. Onshore figures are indicative Australia salary equivalents. Adjust for headcount and work arrangement in the Team Planner.
Adjust for your market, headcount and work arrangement in the Team Planner.
What is included with every hire
- The Filipino professional's salary, benchmarked to the local market
- All government-mandated contributions (SSS, PhilHealth, Pag-IBIG)
- 13th-month pay and statutory leave
- Recruitment, HR and payroll management
- Office seat, equipment and IT support in Clark
More Software & SaaS roles
View all- SaaS Support SpecialistA SaaS Support Specialist helps customers get value from your product — answering questions, diagnosing issues and guiding users through features via email, chat or phone. They work from your knowledge base and escalate complex bugs to the engineering team.
- Implementation ConsultantAn Implementation Consultant onboards new customers by configuring your platform to their requirements, running setup sessions and training end users. They bridge the gap between your product's capabilities and what each customer needs to go live successfully.
- Technical Support EngineerA Technical Support Engineer handles higher-tier product issues that require deeper investigation — log analysis, API troubleshooting, integration debugging and root-cause documentation. They're the escalation point between front-line support and the engineering team.
Ready to build your team?
For a free 30 minute discussion with one of our advisors please click below.
Schedule your free consultation
Pick a 30 minute slot with one of our advisors on our Google Calendar. Opens in a new tab.
Prefer email? information@twistteams.com